After-sale services

Activities

AFTER-SALE SERVICES

Ensuring the long-term efficiency and performance of recovery and industrial plants is paramount at EPC. Our highly specialized personnel will work with you to develop customized maintenance programs, tailored to each plant's unique needs.

Indeed, by leveraging our extensive collaboration with leading suppliers in the industry and drawing from our wealth of experience, we offer comprehensive services to our valued customers and provide necessary spare parts for effective plant maintenance.

This approach allows us to:
• optimize interventions
• ensure minimal operating costs

Moreover, our expertise extends to advising and implementing improvements that target the reduction of consumption and recovery costs in existing plants, regardless of whether they were originally supplied by EPC or other providers. Over the years, we have successfully enhanced recovery plants that were initially built by third parties, delighting our customers with exceptional results.

Rest assured, when collaborating on such projects, we treat the confidentiality of our relationship with utmost importance. We provide a guarantee of discretion, allowing our customers to decide when and how to disclose our collaboration.

Our after-sales service proposal is designed with our customer's satisfaction in mind, incorporating the following steps:
1. if the plant was supplied by a third party, we sign a confidentiality agreement to safeguard sensitive information
2. we hold an initial meeting to agree on the necessary activities and set the course for the intervention
3. an EPC specialized technician visits or stays at the plant for an 8-hour period, ensuring meticulous evaluation
4. we collect all necessary information to thoroughly assess the plant's efficiency
5. subsequently, we furnish the customer with a comprehensive technical report detailing our findings
6. based on the results, we develop a tailored intervention program and present our suggestions for resolving any identified issues

To execute all these activities, our highly specialized personnel take charge, ensuring the utmost precision and quality. Notably, we ensure that intervention costs for the customer, including labor hours, board and lodging expenses, and possible transport to and from the airport, are kept to an absolute minimum.